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Return Policy

Returns/Policies

As of 11/18/20 orders can take up to 5-7 business days

 

 You need to exchange or return your order ASAP and we understand! To make this process easier please read the important notes below. If your item is eligible for a return or exchange please email inquiries to returns@deepoceanapparel.com or call the office at 401-753-7792  and we'll get you sorted right away! 

 

1) All sales are final for any DEEP DEALS and sunshields

2) Discounts do NOT apply for No Shoes Reefs or Eco line

3) Free shipping only applies for domestic shipments

4) Due to health concerns all packages returned to us are sanitized and quarantined for up to ONE week . This is for the safety of our staff and all of our customers in regards to COVID-19. If you have ANY questions at all please email returns@deepoceanapparel.com or call 401-753-7792.  (we pick up every phone call between 8am-4pm) 

5) To be eligible for a return, your item must be unused and in the same condition that you received it. (must include packing slip) 

6) It cannot be returned if 30 days have passed from the time the package was delivered

7) Gift cards are non-refundable. Deep Apparel reserves the right to determine other items that are not eligible for return.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@deepoceanapparel.com.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@deepoceanapparel.com and send your item to:

51 Abbott St., Suite 1 Cumberland Rhode Island US 02864.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to:

51 Abbott St., Suite 1 Cumberland Rhode Island US 02864

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.